Cleanster Reviews & Buyer Experiences

Cleanster is a specialized cleaning services platform designed to support short-term rental hosts and property managers with efficient and reliable cleaning solutions. The brand focuses on streamlining the booking and management of cleaning tasks, catering especially to users who require quick turnaround times for guest-ready properties. Its service model connects property owners with experienced cleaners through an easy-to-use platform.

Cleanster offers a range of cleaning services tailored for short-term rental properties and property management companies. The platform emphasizes automation tools for scheduling and managing bookings, integration with rental listing platforms such as Airbnb, and a broad network of vetted professional cleaners. These capabilities position Cleanster as a convenient and technology-driven solution within the home and kitchen service sector.

• Automated scheduling and booking features for hosts
• Extensive network of background-checked professional cleaners
• Integration with popular short-term rental platforms
• User-friendly app and website experience
• Focus on professionalism and timely service delivery

Cleanster provides cleaning services specifically designed for Airbnb and short-term rental properties, offering automated scheduling that syncs directly with property calendars for efficient turnovers.

The service functions as a mid-level marketplace solution that blends automation with a vetted network of cleaners to help property managers maintain cleanliness standards while avoiding scheduling conflicts.

Additional features include real-time cleaning tracking, customizable checklists, and guaranteed background checks for cleaners. Pricing details are not available in the provided information.

Cleanster Airbnb And Short-term

Price $70 • cleanster.com

SAY YES TO THIS

The apartment cleaning service includes both regular upkeep and deep cleaning options, with additional move-in and move-out services. Cleaners perform detailed tasks such as dusting, vacuuming, appliance cleaning, and offer laundry add-ons for comprehensive service.

This service targets users who need flexible, on-demand cleaning focused on reliability and quality. All cleaners are insured and have passed background checks to ensure trustworthiness.

Pricing details are not available in the sources. The service can be accessed through Cleanster's app and website, allowing advanced booking and customization options.

Cleanster Apartment Cleaning

Price $70 • cleanster.com

GRAB YOURS NOW

Cleanster's common area cleaning service is designed for apartment buildings and multi-unit complexes, focusing on shared spaces such as lobbies, fitness centers, game rooms, and kitchen areas. This service aims to improve resident satisfaction and enhance the overall appeal of the building. It employs expert cleaning techniques suited to community environments to maintain cleanliness and comfort for residents. Pricing details are currently not available in the provided sources.

Cleanster Common Area Cleaning

Price $70 • cleanster.com

SNAG THIS DEAL

Cleanster offers a broad network of trusted, insured cleaners that operate across many major cities, supported by automation that streamlines scheduling and minimizes errors. The platform includes real-time progress tracking, customizable cleaning checklists, and flexible booking options catering to different needs, along with integrations available for property management systems.

However, there are notable challenges reported by cleaners, including frequent payment delays and missing wages, which may indicate management issues. Additionally, customer support has been described as often unresponsive or vague, and the company experiences high turnover among cleaners, potentially affecting service consistency.

Cleanster streamlines the cleaning process for property managers, particularly those overseeing multiple rental listings. It integrates directly with platforms like Airbnb and VRBO to ensure cleaning tasks are scheduled immediately following guest checkouts, maintaining accuracy and timeliness.

The platform facilitates task assignment, acceptance, and real-time monitoring of cleaning services, reducing manual coordination and minimizing communication errors between cleaners and hosts. Additional features include synchronized booking calendars, photo verification for service quality, customizable cleaning checklists tailored to each property, and secure payment handling within the system.

Users should carefully weigh Cleanster's capabilities in schedule automation and cleaner vetting alongside documented challenges, particularly those reported by cleaning professionals joining the platform. While hosts benefit from features like system integrations and task management that reduce administrative workload, cleaners often face issues such as delayed payments and communication difficulties.

New cleaners are required to pay a background check fee before gaining access to jobs. Additionally, although the app interface is functional, some users note that it could be better organized. Understanding these factors helps both clients and service providers make informed decisions about using Cleanster.

Cleanster does not provide explicit details about its return or refund policy in publicly available sources. There is no specified timeframe for returns, and information regarding potential fees associated with returns is not documented. Customers have noted that in cases where services were not fulfilled, Cleanster may issue platform credits instead of direct monetary refunds.

Due to the lack of comprehensive policy information, users are encouraged to contact Cleanster directly for clarification on returns, refund conditions, and any applicable exclusions. This approach ensures that customers receive up-to-date and specific guidance relevant to their situation.

Cleanster provides on-site cleaning services in major cities across the United States and Canada, including Houston, Miami, Los Angeles, New York City, and Toronto. Services are scheduled and delivered directly at the customer's property, so no physical products are shipped. Availability may vary depending on location and property type, and customers should verify service coverage for their area.

Service timelines depend on the booking and scheduling process, often coordinated around property turnover dates. Since the service is conducted in person, there is no shipping tracking or shipping fees involved. Customers are encouraged to contact Cleanster for specific timing and availability in their region.

Coverage: Cleanster offers a satisfaction guarantee aimed at addressing client concerns promptly. If a client is dissatisfied with the service, the company commits to resolving the issue within 24 hours.

Limitations: The details of this guarantee are not extensively documented, and no extended warranties on cleaning results or service replacements are specified. Clients are advised to confirm the specific terms with Cleanster before booking.

Cleanster offers several ways for customers and cleaners to get in touch with their team for questions or support.

• Email: [email protected]
• Phone: +1-888-788-2445
• Help Center: Access additional assistance and frequently asked questions on the Cleanster website.

If you need help, don't hesitate to reach out through any of these contact options. The Cleanster support team is available to assist with your inquiries.